Frequently Asked Questions – Ona Underscrubs

Order FAQs

How do I place an order?

To place an order, please click here.

Can I modify or cancel my order after placing it?

When your order needs to be modified, contact us at support@onaunderscrubs.com within the 24 hours of the initial order and we will do our best to accommodate the change.

What payment methods do you accept?

We accept all major forms of payment. Payment may be placed through the website by credit card.

Do you offer bulk or group orders for hospitals/clinics?

Bulk orders for hospitals and clinics may be placed through the website. If you have any questions, reach out to us at support@onaunderscrubs.com.

Shipping FAQs

How long does shipping take?

Typical shipping will take 3-5 days, but it varies on location.

How do I track my order?

Your order may be tracked through the email confirmation once your order is placed. If you have any issues tracking your order, contact us at support@onaunderscrubs.com.

Do you ship to APO/FPO addresses?

We do ship to APO/FPO addresses and will be honored to ship our items to those who serve.

What if my package is lost or delayed?

If you experience a lost or delayed item, please contact our team via email at support@onaunderscrubs.com and we will work to resolve the lost or delayed item.

Returns & Exchanges FAQ

What is your return policy?

The item may be returned within 14 days if the item has not been worn, washed and all tags are intact.

View more about our return policy

How do I start a return or exchange?

Please reach out to our team via email at support@onaunderscrubs.com to start the return process within 14 days of purchase.

Can I exchange for a different size?

Please reach out to our team to start the process of an exchange. Be sure the item you want to exchange has not been worn, washed and all tags remain on the garment.

How long does a refund take?

When a refund is due, please allow 30 days for this processing and refund to occur.

Care Instructions FAQs

How do I wash my underscrubs?

Please wash the garment with like items and in cold water.

Can they be bleached or autoclaved?

Please do not bleach nor autoclave the garments.

Are they safe for medical-grade laundering?

The underscrubs are safe for medical-grade laundering, however, if the garment is repeatedly laundered in this fashion, it may lose its shape.

Product FAQs

Are they breathable/moisture-wicking?

The shirts are specifically made to be breathable due to the vented back.

What fabric are they made of?

95% polyester & 5% spandex

Do they shrink after washing?

When the wash/dry instructions on the shirt tag are properly followed, they do not shrink.

Are they wrinkle-resistant?

Due to the spandex-polyester mix, they are wrinkle resistant.

Do the sleeves stay in place under scrubs?

While being worn under scrubs, the sleeves stay in place just as expected.